Kasisto

Kasisto gives every financial institution the power to deploy best-in-class digital assistants that make all your channels come alive. They want you to understand them and anticipate their needs – then deliver on-demand, anytime service that meets them on their terms. Customer service is often the first touchpoint your customers have with your brand, and let's face it, conventional chat technologies fall way short. If you're going to meet customer expectations and attract new prospects, you have to get the digital experience right. Kasisto's intelligent digital assistant is ready to create amazing consumer banking experiences. Resolve common service requests almost instantly, and proactively deliver insights and solutions that help customers make meaningful discoveries. Our digital assistant is ready to help you exceed the expectations of your most important customers. The complexity and sophistication required in business banking have made it the last frontier for automated solutions. KAI Business takes you there. Great experiences turn short-term, one-product customers into banking loyalists. Kasisto lets you apply the personal touch and the skills of your very best banker, at scale. KAI learns your customers' preferences and behaviors and provides personal, intuitive, human-like service and advice any time they need it. A Team of Experts Dedicated to Humanizing Digital Experiences We work with the world's largest financial institutions and have the banking domain expertise and relevant data to know what works best for you and your customers. We'll guide you through each stage of the process, from strategy, design, and deployment, to expanding your use of KAI. Together, we'll ensure that KAI makes us both proud. Kasisto simplifying customer engagements A Fine-Tuned Machine + The Services Team We'll assemble a team of experts dedicated to your deployment projects, including project managers, solution architects, application configuration experts, data science/knowledge engineers, and QA experts to ensure a high-quality solution. ENLIGHTEN KAI PLATFORM KAI DIGITAL ASSISTANTS COMPANY RESOURCES BLOG SCHEDULE A DEMO Automating Amazing Banking Experiences Kasisto gives every financial institution the power to deploy best-in-class digital assistants that make all your channels come alive. Learn More Banking customers don't just prefer to engage digitally; they expect to. And those expectations don't stop at the screen. They want you to understand them and anticipate their needs – then deliver on-demand, anytime service that meets them on their terms. Customer service is often the first touchpoint your customers have with your brand, and let's face it, conventional chat technologies fall way short. If you're going to meet customer expectations and attract new prospects, you have to get the digital experience right. Kasisto Network Previous Next Meet KAI: The Bank-Smart Digital Experience Platform Now you can automate amazing customer experiences. KAI lets you adopt a set of AI-powered digital assistants trained to emulate your best bankers. They host human-like conversations, typically matching and often exceeding live agent performance — and KAI makes it possible in real-time, any time, across all your channels. “Bank-smart?' Absolutely. KAI is at work in some of the world's largest financial institutions where it's been optimized to field hundreds of millions of phrases with astounding speed and accuracy. Deep conversational AI and financial expertise allow KAI to analyze account activity, generate insights, and consider past interactions to weave in context from previous conversations. KAI then brings it all together to provide intuitive recommendations from your virtual best banker – who embodies your brand, knows your customer, and is ready to help them discover exactly what they need. KAI Consumer Kasisto's intelligent digital assistant is ready to create amazing consumer banking experiences. Resolve common service requests almost instantly, and proactively deliver insights and solutions that help customers make meaningful discoveries. Learn More KAI Business Our digital assistant is ready to help you exceed the expectations of your most important customers. The complexity and sophistication required in business banking have made it the last frontier for automated solutions. KAI Business takes you there. Learn More Inspire Real Engagement Create customer connections made to last. Great experiences turn short-term, one-product customers into banking loyalists. Kasisto lets you apply the personal touch and the skills of your very best banker, at scale. KAI learns your customers' preferences and behaviors and provides personal, intuitive, human-like service and advice any time they need it. That's how we've helped financial institutions just like yours achieve a 4x increase in digital engagement. Deliver experiences that keep customers engaged and eager to explore. Do Digital Banking Differently Combine fast self-service with personal guidance. The number of financial organizations competing for your customers' attention grows by the day. And, they are doing it by providing robust digital experiences. KAI powers some of the financial industry's most advanced AI-powered intelligent assistants, trained and proven in some of the world's largest institutions to expand digital channel use and increase profitability. Start automating amazing experiences right now. Our team is ready to help you apply relational banking in modern, virtual settings. It's time to take back market share by making your digital channels come ALIVE. Ease Staffing Demands Free your people to focus on things only they can do. In today's workforce climate you have to ensure your team members are set up to provide optimal value. Kasisto's intelligent digital assistants serve customers around the clock, listening to all points of care (social media, email, and chat) and providing answers to questions that otherwise might clog your contact center or worse — not get answered at all. On average, 88% of conversations managed by KAI need no human interaction. And, when a question requires contact center assistance, we ensure a seamless handoff to your live agents. Reduce contact center wait times and servicing costs, and free your staff to focus on complex issues and high-value relationships. Drive Growth Embrace business evolution. At best, traditional chatbots answer direct questions. KAI helps you drive meaningful growth. Our digital assistants automate customer interactions that are currently resolved manually, reducing servicing costs by at least 10%, and allowing your team to spend more time on revenue-generating activity. This all adds up to significant ROI and an opportunity for your financial institution to expand its services and enter new markets. About Us At Kasisto, we automate amazing. Backed by nearly a decade of experience working with larger financial institutions like TD Bank and JPMorgan Chase, we're revolutionizing the way that banks and credit unions of all sizes create more engaging banking experiences. Learn More Let's Explore Kasisto The Chatbot Journey: Making Intelligent Digital Assistants Integral Members of the Team The phases of persuasion and speculation about the value of digital assistants are over, Ron Shevlin from Cornerstone Advisors breaks down why financial institutions of all sizes really need an digital assistant. Read Now BY KASISTO  |  MAY 03, 2023 The Rise of Conversational AI & Its Implications on the Financial Services Industry Conversational artificial intelligence (AI) is a technology that enables computers to understand and respond to human language in a natural and... BY KASISTO  |  MARCH 16, 2023 4 Common Problems Facing Banking CMOs Consumers expect more convenient, seamless service and personalized experiences from their financial institutions than ever before, and the onus is... BY KASISTO  |  FEBRUARY 27, 2023 ChatGPT Perspective: A Conversation with Kasisto's CTO As Kasisto's Chief Technology Officer, Sasha Caskey drove the architectural design and software development of the KAI platform since it spun out... Go To Blog In the News ChatGPT not ready for customer engagement in banking March 30, 2023 Go to Article Is there a place for ChatGPT-like tech in banks? March 06, 2023 Go to Article Westpac signs five-year cloud deal with Amazon Web Services February 28, 2023 Go to Article LinkLive Expands Partnership with Kasisto, Conversational AI March 09, 2023 Read Release Kasisto Raises Additional $15.5 Million From FIS and Westpac in Oversubscribed Series C Round August 22, 2022 Read Release Kasisto Names Lindsay Soergel as its First Chief Customer Experience Officer November 10, 2021 Read Release Go To Press Enlighten KAI Platform Services Partners KAI Consumer Banking KAI Business Banking KAI Investment Management About Press Careers Resources Blog Contact Terms of Service Privacy Policy ©2023 Kasisto. All rights reserved. The Chatbot Journey: Making Intelligent Digital Assistants Integral Members of the Team Download Now! ENLIGHTEN KAI PLATFORM KAI DIGITAL ASSISTANTS COMPANY RESOURCES BLOG SCHEDULE A DEMO Own your Digital Journey An intelligent platform for building a unified conversational AI experience Digital self-service capabilities are an important part of your bank's digital direction and strategy. Customers and members are demanding it and at the same time traditional self-servicing channels have become ineffective and costs continue to rise. Kasisto's digital experience platform, KAI, powers “Best in Class' – financially literate and Intelligent Digital Banking Assistants that deliver significant value to financial institutions of all sizes in retail, institutional and wealth management. Data 50% reduction in call volume 90% of conversations managed without human intervention 400% increase in digital engagement The Digital Experience Journey It's time to make your digital direction a reality and elevate your digital customer engagement strategy with KAI. Kasisto recognizes the digital journey that our customers, partners and the financial industry is on. KAI is built to help every step of the way. KAI leverages its intelligence and proven enterprise capabilities to reduce deployment friction and complexity while accelerating time to value and delighting customers every step of the way. Design, Build, and Publish KAI comes with powerful tools and APIs to let financial institutions quickly build compelling, intelligent, and delightful customer experiences. See the Tools and APIs Intent Builder Intent builder allows non-technical users to build intents including; responses, entities, segments, webhooks, manage data and train models, all without any code. Integrated AI Training Train the AI and launch faster with Kasisto's supervised and semi-supervised learning solutions. The ML Trainer lets users easily improve their digital assistant by reviewing the NLU results, providing feedback and training. Content Publishing & Response Management Users can draft, review, test, iterate and publish content within a single physical environment. This feature allows teams to coordinate on publishing flows providing the needed checks and balances that enterprises require to deploy their digital assistants into production. Brand & Customize Leveraging KAI's theme builder, users can brand and customize their digital assistants without the need to develop any code. Channels KAI provides a consistent and intelligent conversational experience across all the channels and devices your customers demand. KAI truly is omni-channel and multi-modal (text, touch & voice). Capabilities KAI is optimized for performance, scalability, security, and compliance for the regulated industries it serves. KAI is not only the industry's leading conversational AI technology, but actually a platform designed to deliver a conversational experience that exceeds the needs of banking customers around the world. See all Capabilities Multi-lingual KAI is able to converse with your customers in their preferred and native languages. Multi-tenancy Customers and Partners can deploy an Application to multiple Tenants as ‘Assistants', using a single shared NLU model for all Assistants, while giving them the ability to manage their own Responses, Segments, and Slot Values. Customer Experiences Three intelligent digital assistants to serve all your banking customers: Retail Banking & Credit Union (KCB) Business Banking (KBB) Wealth Management (KIM) Intelligence KAI is able to guide your customers to the information and tools they want at the moment, while learning and anticipating their needs. KAI is absolutely intelligent and leverages the most advanced artificial intelligence concepts and approaches. Learn About KAI's Intelligence Data KAI is continually learning and automates the reinforcement and retraining of its language models by leveraging unbiased conversational data that it processes daily around the world. AI Training & Analysis KAI tunes and trains statistical models based on collected data, and makes runtime decisions about the next step of the conversation. Machine learning KAI uses the most sophisticated machine learning algorithms. NLU Capabilities KAI understands what customers are asking and provides the right response. Intent Discovery KAI can quickly identify and communicate new intents that should be added to the digital assistant for greater coverage and/or add new intent data to existing intents for greater accuracy. Enterprise Features KAI is ready to grow with your business and your customers. KAI offers the tools and services that allow you to offer the right experiences and sophistication that your business needs while keeping pace with your customer's digital journey. Scalable Deployment options SaaS or on-premise; runs on SaaS cloud or on your own infrastructure as an on-premise deployment. Fully compliant adhering to SOC II standards. Simplified deployments with multi-tenancy One model can serve hundreds of applications/brands – drastically simplifying maintenance operations. Fully-featured Developer API API driven integration points, making it easy to add services and integrate with other products. Live Agent Chat Support At any time in a conversation, seamlessly transition the customer to a human agent and continue to support the human agent through AI to solve the customer's issue. Reporting & Analysis Report Report key metrics at a glance & transparent access to your conversational data, allowing for meaningful insights into your digital assistant. Measure Review how your digital assistant is performing, how your customers are engaging & what business objectives are being met. Maintain The ability to tune and train statistical models based on collected data, and make runtime decisions about the next step of the conversation. The future of customer engagement in financial services is becoming increasingly personalized, proactive, 24/7 and digital, balanced with assisted service across a growing bevy of mechanisms. To deliver this, institutions need an extensible conversational AI technology. Bob Meara, Senior Analyst | Retail and Corporate Banking, Celent KAI: The Digital Experience that makes your digital direction a reality and elevates your digital customer engagement strategies. Ready to start your KAI journey? Schedule a Demo Enlighten KAI Platform Services Partners KAI Consumer Banking KAI Business Banking KAI Investment Management About Press Careers Resources Blog Contact Terms of Service Privacy Policy ©2023 Kasisto. All rights reserved. The Chatbot Journey: Making Intelligent Digital Assistants Integral Members of the Team Download Now!